In order to thrive in tomorrow's healthcare delivery environment, leaders need to be able to build organizations with the capacity to adapt and innovate based on patient-focused methods of measuring healthcare quality and value. It is one thing to understand the concept of value; it is another to figure out what needs to change in an organization and how to make that transformation happen.
Responding to new challenges and improving underperforming areas requires new types of information, knowledge, and skills. Leaders need to raise their awareness of outcomes that matter to patients and financial performance, as well as how the quantity and quality of their services compare to similar organizations. This work is not easy, yet these changes are key to an organization's health and survival.
While well-informed and inspiring leaders are critical for creating decisive action toward success, it is important to remember that healthcare delivery occurs in teams. After creating the vision, achievable first steps must be identified and momentum must be built to overcome resistance to change.
I created this blog to delve into the issues of creating greater value in healthcare, including how to harness variation, look for value opportunities, measure what matters to patients, and then make successful changes to improve the delivery of healthcare. Over a 25-year career, I have been fortunate to work with teams and organizations facing an ever-changing landscape of healthcare reform and navigating the transition from volume to value based payment systems. Now, several times a month I hope to provide insights from my book, Navigating to Value in Healthcare, that will help you on your way. I look forward to sharing my experience and learning with you.